Enterprise Resource Planning System In The Hotel Industry

Enterprise Resource Planning System In The Hotel Industry With the increasing sophistication of hotel guests and patrons, the continual improvement of hospitality services towards the attainment of unparalleled excellence in the business remains the only edge the hotel has to sustain its position if not attain the leadership in the industry. By adopting the ISO 9001:2008 framework, the acculturation of a learning organization into the consciousness of each employee of the hotel shall provide the impetus to strive and be better in providing service to hotel guests and patrons. A Quality Management System or QMS will govern the conduct of each of the hotels front liners. The QMS shall also provide the parameters for quality service while performance monitoring of each of the processes shall be through the process key performance indicators. Any flaw or parameter that fails to satisfy the accepted threshold of the performance indicator shall be subject to a root cause analysis to determine a corrective or preventive solution. The QMS requires regular review to ensure that the organization remains focus and faithful to its objective. The hotel employees performance shall be subject to evaluation by using the key performance indicators root cause analysis. For QMS, the hotel guests or patrons feedback, comment or opinion is accorded greater weight as it will not only change how the hotel will conduct its business but it will equally show how the hotel value their guests and patrons point of view with regard to the hotels operation. Contents Executive Summary 2 Contents 3 Introduction 4 METHODOLOGY 5 THE HOTEL 5 Design 6 Supply 7 Planning 7 Shop-floor control 8 The environment 8 Technology 8 The Hotels CUSTOMER SERVICE 9 CUSTOMER SERVICE Challenges 11 Summary 12 Bibliography 13 Introduction Revenue in a Hotel business shall anchor on two factors, namely: (1.) level of occupancy or guest traffic that includes patrons to its facilities, and (2.) Efficiency and Quality of its services (Cornell University, 2010). Thus, among other industries in the world, the Hospitality industry remains dependent on the market pulse and good business sense. Good business sense refers to the operation strategy and business strategy that would result to operation efficiency and quality service. The marriage of technology and human ingenuity are very much apparent in the hotel industry by deploying an Enterprise Resource Planning system. As applied to the hotel industry, it would ensure excellent customer experience from their reservation up to their next visit. The deployment of a Customer Relationship Management System would ensure that all issues are addressed and monitored and shall similarly ensure that the business is properly guided on how to become customer centric. However, technology will not work on its own as its success will be dependent on the employees who use the system and those who will execute the work instructions recommended by the system. A framework that will capitalize on the strength of the employee enabled by technology shall be the onus of this paper. The sole purpose of which is to ensure the customer focused operation of the hotel while practicing processes that feed on continual improvements to manage the bottom line. Using these strategies, Leadership in the industry and profitability should not be far behind. METHODOLOGY The valuable discussions in Operation Management have been the inspiration by this writer to seek out more knowledge in pursuit of excellence. Thus, it led to the discovery that the concepts presented herein have been in existence for some time, and various authors not only wrote extensively on the subjects but they have exhaustively been part of its continual improvement so to speak. Capitalizing from the experiences of these management gurus and the erudite deliberation in Operations Management this author therefore recommend a more comprehensive examination of the Hotels Customer Service. Using the ISO 9001:2008 Quality Management System framework, this author shall discuss the merits and wisdom of its implementation in this paper in support of the Hotels operation and primordial goal. It is ideal to implement the quality management system in all the processes of the Hotel to ensure that there will be no gap that can dissuade if not prevent the Hotel from being the center for customer service excellence. The ISO 9000 Quality Management System have previously been regarded as applicable only to the manufacturing industry since it normally refers to the quality in the creation of a product. However, in ISO 9001:2008 Quality Management System the word product can alternately refer to as service  [1]  . The hospitality industry has long been recognized a service-oriented industry (Ramaswamy). Its main product is unlike any other industry since its product is the service provided by the hotel employees. The quality metrics of hospitality service is equal to the amount of satisfaction of each customer multiplied by the number of customer over a period of time. THE HOTEL The hotel is a five star hotel that is highly profitable and popular privately owned located in the center of an international city with a high level of tourist traffic, particularly international tourists. It boasts of a two hundred fifty suites, two dining rooms, one of which offers a standard menu and seats three hundred people while the other seats only a hundred but it offers discriminating a la carte choices for an upscale market. The hotel also has two cocktail bars; one that is publicly accessible from the streets while the other is for hotel guests only however both are open to guests and non-guests alike. The hotel is home to three kitchens, with the two serving the two dining rooms while the third serves the three function rooms rented for parties, weddings, conferences and other similar events. The function rooms seat fifty, two hundred and one thousand, respectively while each function room can have their own bars if required. The hotel similarly provides other facilities that would include a swimming pool, gym, sauna and a car park with one hundred and fifty private bays. The hotel employs both permanent full-time and part-time contract workers. Each area has its own supervisor, with qualified and experienced managers overseeing the supervisors for the respective departments. As indicated, not only does the hotel enjoy a modest profit from its operation, it boasts of a decent amount of guest and patron traffic from its hotel and facilities operation. Design Designing a particular type of service impacts the hotels customers to enrich their stay or their hospitality experience is a practical application of this concept as described by Slacks and Johnston in 2004. To illustrate: the design process in the formulation of a process that will provide returning guests with discounted rates if they return during the off-peak or lean days will ensure occupancy during the lean months and expand marketing exposure. Supply Raw materials used as ingredients to hotel food are sensitive to spoilage and contamination thus it is important to manage its handling from delivery, storage and inventory. The release of the goods from storage should be strictly enforced and implemented through proper tagging and warehousing strategy. To illustrate; Meat products can last for a certain period through refrigeration but must also consider volatility and seasonality to its supply. The system predicting the usage of the hotel base on its routine consumption and the scheduled events shall either place an order or forego an order automatically and later implement First-in-first-out in the warehouse with the use of the inventory tag. Planning Planning within the context of the hospitality industry often relates to Business Planning. Case in point, the hospitality business is sensitive to the time of the year particularly its occupancy. From July to August is normally the time when air travel is at its busiest due to the summer vacation in the United States and some countries. Hotels outside the United States that are vacation destinations of Americans are at its busiest. However, during the lean months, when occupancy is at its lowest, hotel managers and administrators creativity are normally put to test. To illustrate a viable business strategy during the lean months is to pre-sell the room through discount cards. The concept is to sell discount cards at a price of one or two nights stay that will be availed only during the lean months. Modest discounts may be availed by cardholders including the facilities or services offered by the Hotel. The card shall expire within one year from its issuance to give the hotel the opportunity to sell continuously the unoccupied hotel rooms during the lean months. Shop-floor control Shop floor strategies include Job and shift Scheduling, housekeeping, Process improvement and increasing process efficiency in the context of providing quality service. ISO 9001:2008 has closed the gap between a tangible product and service that both demand quality. According to the system, the best way to ensure quality service is to identify focus areas, then to provide measurable targets that are congruent with the focus areas goals. The environment Some hotels realize their impact to the environment of the local community and as part of their strict adherence to their corporate conscience social responsibility often adopts a sound environmental management system. Not only would this comply with the international initiatives regarding environmental concerns but in practice, this will also respond well to its corporate social responsibility initiatives. Technology The use of technology to lower the cost of operation through the automation of processes and increase the security at the hotel is a strategy that does not normally provide a tangible and visible result overnight. To illustrate: Supply Chain Management as envisioned is a technology driven strategy that will ensure that raw materials used as ingredients for food do not spoil or do not get contaminated. The strategy requires inventory immediate tagging in each delivery. By providing secure keys to every guest, a hotel management system would be able to adjust the room temperature and the Air Handling Unit load depending on the rooms that have activated keys. Using the secure keys inserted in its slot will enable the system to determine the additional load needed for the air conditioning requirement instead of the Air Handling Unit continuously operating even without any guest inside is a waste of energy. The Hotels CUSTOMER SERVICE The hotels customer does not start becoming a customer when he finally pays the initial down payment for a room or service, he does not start becoming a customer at the instant he shows up at the hotels premises or orders his first drink from the bar. A guest or patron starts becoming a customer as soon as he says the first word to any of the hotels staff, telemarketer or even parking attendant or valet (Borsenik Stutts, 1997). Ergo, all aspects of the hotels operation almost concern itself with customer service. Customer service is not merely providing the hotels service to the guests or patron, it is making sure that the customer is satisfied and fulfilled in the usage of the facilities including their encounter with the hotels staff (Michelli, 2008). Therefore, all processes that will affect the customer directly or indirectly are customer service providing processes. To illustrate the reservation clerk represents the hotel as its first liner when the customer called in to reserve a room or book the one of the services of the hotel. A pleasant conversation would result to immediate booking and a not so pleasant conversation is the loss of a potential client. The interaction with the valets or the parking attendants may be the second encounter of the hotel with its customer. The next would be the door person, the front desk, the concierge, the room boy, the hotel cleaners and then floor security for hotel guests. While for those partaking and enjoying the services of the Hotel would be entertained from the door person by the receptionist and then the floor manager or the facilities attendant. The guests would then be interfacing next with the waiters if they were at the bar or restaurant, the lifeguard for the swimming pool and fitness instructor for the gym and sauna. To illustrate the indirect service providers in the Hotel that ensures not only the satisfaction of the guests or patron they themselves are responsible for the behind the scene hospitality experience. These would include the kitchen staff that would include the chef and those responsible for preparing the food. The engineer that ensures the temperature of the pool and the gym is optimal or the safety engineer monitoring the safety levels at the sauna, the hallway and lobby temperature. The indirect service providers also include the cashiers that provide the correct change and charges, the security guards that ensures the safety of the guests and the surrounding. This also includes the janitorial staff that ensures the health of the guests by making the immediate surrounding garbage or dirt free. The processes that govern the operation and performance of the customer interaction of the services provided as described shall be the focus of the Quality Management System framework of ISO 9001:2008 (International Organization for Standardization, 2008). Aligning with the Vision, Mission, Values and Strategy of the Hotel the Quality Management System framework will allow the Hotel to define its own Quality Mission Statement that states the personality of the hotel. Each of the processes followed or implemented by the process owners as described above that interacts with the Hotels guests, patrons or customers, in general, shall be covered by the Quality Mission Statement. Juxtapose with the Quality Missions Statement aligned processes, Key Result Areas will be developed will remain the targets of the processes. The Key Result Areas should be customer centric and should work towards the attainment of the best hospitality experience of the guests or patrons as provisioned by the Hotel. In order to measure the success of the process owners in achieving their key result areas, metrics in the form of key performance indicators for each process are to be developed. To illustrate: The valet service is often neglected by most Hotels but its importance and the opportunity it presents to save the Hotels image from the customers bad experience from the services of the hotel is precious being the last process the customer has to go through before leaving the hotel. The possible key result area for the valet services could be the immediate return of the guests vehicle to him. The key performance indicators could be the amount of time it will take the valet to retrieve the car and return it to the owner. The idea would be the shorter the amount of time it takes to retrieve the car the more satisfied the customer would be. CUSTOMER SERVICE Challenges Cultural Sensitivities The primary challenge in any customer service is the differences in the personality or origins of the guests. Cultural sensitivities often create friction between the service provider and the customer. To illustrate: in the west shaking the head from side to side often means no, however in some culture particularly the Indian culture it means yes. Gender and Other Sensitivities At times, being chivalrous is being sexist while being helpful to people with disabilities is being offensive. A balance and clear criteria are should be studied depending on the area where the Hotel is located so as not to compromise quality service with sensitivities. Summary The hospitality industry has evolved from an industry that only provided board and lodging to transient travelers in the previous century to an actual destination that offers a myriad of services to weary travelers and to vacation and relaxation seekers. The Quality Management System as enabled by technology should provide the edge to the hotel in terms of managing its bottom line from the business perspective while also providing the framework in determining the best way to service its guests and patrons. The Quality Management System therefore will equally define the customer centric culture of the hotel geared towards providing the best, if not one of the best hotel experience to its guests. The continual improvement concept of the Quality Management System will engender excellence in the very fiber of the hotels staff. The key performance indicators shall provide the metrics to gauge the efficacy of the process including the performance of its employees. The root cause analysis as well as the development of the corrective and preventive solution is essential to the concept. One of the virtues of ISO 9001-2008 Quality Management System is that it would let the hotel develop its own Quality Management framework as derived from the hotels unique culture. The hotel shall not only reflect its personality but it shall be the driving force towards excellence in customer service. The commitment to customer service as driven by the Quality Management System shall therefore be personal not only for the organization, but also for the individual employees.

Battle of Hamel

July 4th 1918 in a small town of Hamel in northern France on the Western Front. There lay a joint offensive team consisting of Australians, Americans and British. They were there for one reason. To complete all objectives and defeat the Germans from a strong defensive position†¦.. This was the battle of Hamel. Good morning/ afternoon today I will be talking to you about the battle of Hamel. How it is considered to be Significant and the significance of the role Australians played in it. Considered to be the most well prepared battle of the first world war† Quoted by historian John Laffin. The preparation was so great that all objectives were taken within 93 minutes of the battle starting. With less than 1000 Australian casualties 1600 German troop were captured along with their equipment. And so with the Germans Defenses down†¦ The battle was won. The significance of the role played by the Australians in the battle of Hamel was highly distinctive and effected two main areas; the strategy and tactics employed and the leadership. Firstly Australians had a great influence on the strategy and tactics employed through out the battle. Involving three main principles of warfare such as economy, massing and Unit of Command. Using Frontal assault as their main strategy to penetrate the German lines, Artillery were used to perform a â€Å"creeping Barrage† Tactic. Providing cover for the units. The significance if this was it gave protection against the German machine guns which ended up extremely effective. Secondly Leadership. Leadership was played out by the Australian through Lieutenant General John Monash, who planned and commanded the troop into battle. â€Å"Appointing Monash as a commander the key reason for success†. Quoted again by John Laffin. This shows us how the general was able to adapt to the changing nature of warfare, using only the available resource†¦ had penetrated the enemy lines completing all objective. The Battle of Hamel was significant in world war one for two main reason. Firstly it helped hinder Germany’s invasion in France and secondly the strategy and tactics used in the battle. Becoming the Blueprint used in future battles. Quoted by Thomas Cummins â€Å"With a battle well planned, Death will not be welcomed in war† Thank you. Battle of Hamel July 4th 1918 in a small town of Hamel in northern France on the Western Front. There lay a joint offensive team consisting of Australians, Americans and British. They were there for one reason. To complete all objectives and defeat the Germans from a strong defensive position†¦.. This was the battle of Hamel. Good morning/ afternoon today I will be talking to you about the battle of Hamel. How it is considered to be Significant and the significance of the role Australians played in it. Considered to be the most well prepared battle of the first world war† Quoted by historian John Laffin. The preparation was so great that all objectives were taken within 93 minutes of the battle starting. With less than 1000 Australian casualties 1600 German troop were captured along with their equipment. And so with the Germans Defenses down†¦ The battle was won. The significance of the role played by the Australians in the battle of Hamel was highly distinctive and effected two main areas; the strategy and tactics employed and the leadership. Firstly Australians had a great influence on the strategy and tactics employed through out the battle. Involving three main principles of warfare such as economy, massing and Unit of Command. Using Frontal assault as their main strategy to penetrate the German lines, Artillery were used to perform a â€Å"creeping Barrage† Tactic. Providing cover for the units. The significance if this was it gave protection against the German machine guns which ended up extremely effective. Secondly Leadership. Leadership was played out by the Australian through Lieutenant General John Monash, who planned and commanded the troop into battle. â€Å"Appointing Monash as a commander the key reason for success†. Quoted again by John Laffin. This shows us how the general was able to adapt to the changing nature of warfare, using only the available resource†¦ had penetrated the enemy lines completing all objective. The Battle of Hamel was significant in world war one for two main reason. Firstly it helped hinder Germany’s invasion in France and secondly the strategy and tactics used in the battle. Becoming the Blueprint used in future battles. Quoted by Thomas Cummins â€Å"With a battle well planned, Death will not be welcomed in war† Thank you.

Life in America in 1830-1850

The novel The Adventures of Tom Sawyer by Mark Twain was written in 1870. This novel unveils many important themes such as adventures and Christian values, social relations and stereotypes. The analysis of the characters and themes makes it possible to say that the novel reflects changes faced by the American society during 1830-1850. Thesis Mark Twain`s storyline along with his descriptions of his characters portrays the life of the citizens of St. Petersburg, Missouri as being very easy, simple and uncomplicated, however life for many other people in America was much of an endeavor. In the novel Mark Twain portrays the life of the citizens of St. Petersburg as being very simple and uncomplicated. â€Å"A new-comer of any age or either sex was an impressive curiosity in the poor little shabby village of St. Petersburg† (Twain 1920, 4). The simplicity of life is shown through other minor themes and symbols which help to unveil the realities of town life. During this historical epoch, poverty was what traps people in their humble abode. In contrast to these themes, Mark Twain describes people in the town as: â€Å"There was cheer in every face and a spring in every step. The locust-trees were in bloom and the fragrance of the blossoms filled the air† (Twain 1920, 12). The main female characters of the novel, Aunt Polly and Tom’s cousin Marry, are depicted as simple ordinary women. In reality, women were guided and supported by their husbands and family members. It is possible to say that all women represented in the novel do not suffer greatly, because of male oppression. Most of them including Aunt Polly and his cousin Marry was stuck to values preached by the society. The other characters, Huck and Sam, Judge Thatcher and Alfred Temple are also misrepresented. Most of the men are portrayed as ordinary citizens involved in town affairs only. In contrast to St. Petersburg town life, life for many other people in America was much of an endeavor. For instance, in The Narrative of the Life Frederick Douglass depicts another America influenced by racial inequalities and slavery.   In his autobiography, Douglass describes the hardship that he was through and quite self-obsessed with the cruel realities. The slave owners exploited slaves per 12-14 hours a day. The spread of slavery was also connected with industrialization and urbanization processes, proposing unlimited opportunities for newly emerged industries and factories to obtain cheap labor (Douglass 1995). Even the life of a free black man differed greatly from his white neighbors. In contrast to Twain’s idealized image of minorities and their life, Douglass addresses a problem of racial inequality in the society and its impact on the life of an ordinary person. He unveils that racism caused grievances to all citizens in spite of their color of skin or persuasions. According to Douglass interpretation, the direct victims of racism were black men and women. On the other hand, Mark Twain describes town people as moral persons free from social and racial prejudices. For instance, Mark Twain portrays the widow Douglass as: â€Å"the justice of the peace; the widow Douglass, fair, smart †¦ her hill mansion the only palace in the town, and the most hospitable and much the most lavish in the matter of festivities that St. Petersburg could boast† (Twain 1920, 43). In general, Mark Twain describes moral health of people and their imperfection through the lens of morality and traditions rather than historical facts. All citizens of St. Petersburg become victims of their own prejudices and false values. Taking into account The Narrative of the Life by Douglass and Cherokee Trail of Tears by Fitzgerald, it is evident that life of ‘blacks’ and Indians was marked by fight and rebellion. In big and small towns the problem was that American citizens, Indians and â€Å"blacks†, were not equal in their rights and â€Å"blacks† were not equally treated by majority of white population. While â€Å"whites† members of the society were universally proud of their background, African-Americans and Indians were the target of discrimination and outright racism. In The Adventures of Tom Sawyer, Mark Twain hides these problems portraying the happy life of all citizens. In the book Cherokee Trail of Tears, Fitzgerald describes events which took place in 1838 when Federal troops imprisoned 13,000 Cherokees in order to occupy their native lands. This was one of the most tragic events in American history unveiling policy of imperialism and segregation. Fitzgerald writes: â€Å"By 1835, nearly three dozens additional land cessions had been concluded, reducing the once vast Cherokee territory to nothing† (Fitzgerald 2006, 15). That created a demand for a substitute reality, which could only be found in the fictitious world. Mark Twain does not give a detailed analysis of the epoch, but the spirit of the age runs through the novel. For instance, Mark Twain uses the theme of crime to create a story conflict and impress readers: â€Å"A gory knife had been found close to the murdered man, and it had been recognized by somebody as belonging to Muff Potter† (Twain 1920, 99). In contrast, conflicts between Cherokees and the government depict the new social imperative of the society. These events unveil real history of American society and its attitude towards racial minorities. Fitzgerald describes that the Trail resulted in 5,000 deaths and ruined lives of 22 000 Indians. Fitzgerald critiques the era and uncovers discrepancy between different historical interpretations of this period. Taking into account the life of the pioneers going West and their fight with Indians, it is evident that the storyline of Mark Twain lacks the accuracy of narration and objective appraisal. For instance, many pioneers had to struggle with nature and native population. Struggle with nature probably was the only difficult battle in life. For the pioneers, rebellion meant absence of restrictions and compulsions, and in correlation with the idea of will, it is the opportunity to act as would be desirable. â€Å"To those who may be obliged to exchange a cultivated region for a howling wilderness,† declared its resolution [the Third Annual Convention 1833], â€Å"we recommend, to retire into the western wilds, and fell the native forest of America, where the ploughshares of prejudice have as yet been unable to penetrate the soil† (Taylor 1998, 33). Rebellion was necessary because it opened freedom to all who were genuinely interested and met the criteria of a rioter. That was main principle on which rebellions were based in the United States. â€Å"White western settlers rapidly constructed familiar racially based political and economic restrictions† (Taylor 1998, 33). The events which took place in Texas and their fight for Independence with Mexico show that live of people in small towns was not easy, simple and uncomplicated as depicted by Mark Twain. Texas War of Independence took place in 1835-1836. It was a war between American settlers and the Mexican government. This Revolution was considered as a rational choice which included its aims, alternatives, consequences and choice. If American nation had taken such an action, it was based on the purposes to overcome oppression and created a set of new values and tasks. In general, the aim of rebellion was to fight for land, freedom and equal rights. On the one hand, it helped to attract attention of masses to social problems such as injustice and oppression. Rebellion was necessary because it drove the national idea and the knowledge not only of the monumental significance of the actions to be undertaken, but also the impact of a free democracy. The main events were the Battle of Gonzales, La Bahia, San Antonio and the Battle of the Alamo. Texas War of Independence was necessary because it showed a struggle for individual freedom which means much more than the absence of physical coercion. Every rebellion had a short term and long term goals which helped mutineers to reach their target. Desire of a nation to struggle as such did nothing, because only active operations led to rebellion. It was people who made claims or felt marginalized, and people who often disagreed, some ­times quite fundamentally, about how their identity should be interpreted or understood. â€Å"One reason for this was the desire of Mexican Revolutionaries to secure material aid from the United States. As a result there were several composite Mexican-American expenditures into the vast territory during   the Revolutionary era† (Nofi 2001, 10).   In many cases, fight for freedom and equal rights made use of racial differences. In this case, a necessity to rebel served as a causal explanation of it. Rebellion was a relational choice which allowed to start fighting and attract masses of people to rebel. It served like a signal for those who wanted to be free. In sum, Mark Twain gives only general ideas of the historical epoch and morals of people, but does not include real historical facts and events into the novel. Mark Twain idealizes town life paying no attention to racial differences and inequalities which led to social rebellion and struggle.   He does not describe that non-white population obtained a secondary role in the society and was deprived human rights and freedom. Due to industrialization and urbanization, the period under analysis (1830-1850) was a time of chaos and great change which left people with a sense of disillusionment. The historical facts mentioned above show that Mark Twain idealizes a town life and social relations. His specific world view and interpretation of the American history has a great impact on his literary works where he ridicules St. Petersburg citizens, their way of thinking and style of life, their believes and prejudices, because for most of them nothing is sacred: neither love nor human relations. Historical events suggest that racial differences and oppression undoubtedly motivated people to acts of extreme violence against those whom they classify as â€Å"others.† Racial confrontations acting as an original cause of rebellion forced Americans to struggle. References 1.  Ã‚  Ã‚  Ã‚  Ã‚   Douglass, F. Narrative of the Life of Frederick Douglass, An American Slave. Dover Publications, 1995 2.  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Nofi, A.A. The Alamo and the Texas War of Independence, September 30, 1835 to April 21, 1836: Heroes, Myths, and History. 2001. 3.  Ã‚  Ã‚  Ã‚  Ã‚   Fitzgerald, D.G. Cherokee Trail of Tears. Graphic Arts Books, 2006. 4.  Ã‚  Ã‚  Ã‚  Ã‚   Taylor, Q. In Search of the Racial Frontier: African Americans in the American West, 1528-1990. W. W. Norton, 1998. 5.  Ã‚  Ã‚  Ã‚  Ã‚   Twain, M. The Adventures of Tom Sawyer. P.F. Collier & Sons, 1920.            

The Holocaust Political Issues And Rights In The Holocaust

The Holocaust was a disturbing event that happened years ago. It started January 30th 1933 and ended in May 8th 1945. Adolf Hitler was the person to blame for it because he had power over the germans because he became the dictator. It occured because Adolf Hitler didn’t like jewish people. It consisted of germans (Nazis) that wanted the destruction of all jewish people. Elie Wiesel was a Holocaust survivor and he talked about all the events that happened during the Holocaust. Elie and his dad were in the holocaust together. His mom and sister got sent to death when they got to the first part of the camp. His dad died before the jews got saved. In â€Å"Night† Elie Wiesel’s book, he explains the political issues and rights in the Holocaust, by†¦show more content†¦Thousands of jews were killed because they were too old to work, and because they couldn’t work or didn’t need them because they were women and little kids. They didn’t get much food or drinks, they only got little rations of soup and bread, and sometimes they didn’t get any bread soup or tea. â€Å"From this moment on you are under the authority of the German army.† (Wiesel,pg23) They wasn’t people no more, they were treated like property. †Å"Yes I did see this with my own eyes, children being thrown into flames.† (Wiesel,Pg32) Children were being burned to death because they the germans felt they didn’t have any use for them because they couldn’t work. â€Å"He told us that having been chosen because of his strength he had been forced to place his own father’s body into the furnace.† (Wiesel,pg35) People were being forced to do things that they didn’t want to do. â€Å"Then as if waking from a deep sleep, he slapped my father with such force the he fell down and then crawled back to his place on all fours.† (Wiesel, pg39) His father asked where were the toilets located and he got slapped for nothing. They were replaced by ss men, who encircled us with machine guns and police dogs† (Wiesel, pg40) They were being treated like criminals when they were just nice people who privacy and life were taken away by the germans. â€Å"The three veteran prisoners, needles in hand, tattooed numbers on our left arms† (Wiesel, pg42) They didn’t have names anymore their name was the number tattooed onShow MoreRelatedThe Tragedy Of The Holocaust Essay1118 Words   |  5 PagesWithin the era of 1933 to 1945, races struggled through times of gloom, torment and hopelessness. The Holocaust was hard on numerous people, with little survivors and still influences individuals present lives today. The majority of the anguish was brought about as a result of one man’s conviction, that had the capacity to impact a whole nation. The holocaust was a genocide that was exclusively centered around hatred found in Germany. 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History of Nursing - 595 Words

University of Phoenix Material History of Nursing Research Worksheet There have been many influential publications, agencies, and people in the field of nursing research. 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The Mental Health Program For Messiah - 1727 Words

I recently just read a book for a crisis counseling class, as part of the clinical mental health program for Messiah. Chapter 1, in the book Healing From Trauma, was entitled â€Å"Shit Happens.† The chapter spoke about traumatic events and why terrible things might happen to people. The chapter stressed that we are flawed humans that live in an imperfect world with little control over unexpected events in our lives. Unexpected deaths, war, terrorists attacks, and fatal illnesses, all strike without warning. After working in the mental health field for several years, part of my job as an intensive case manager is facilitating crisis assessments on individuals who present in the emergency room (ER) and endorse suicidal ideation. Virtually all people who I have assessed and are genuinely suicidal with high risk mainly report major depressive disorder as their primary mental health disorder. Many of these individuals also have a previous history oftrauma as well, whether phy sical, sexual, or emotional abuse. I believe many of the serious mental illnesses (SMIs) that people develop over their lifetime are a result of some sort of trauma that happened either as children or young adults. There are even consumers who come through our agency looking for services, who have been licensed therapists, doctors, or lawyers, but have hit a mental health breaking point, because of the vicarious trauma they have developed over their career. A consumer, I once worked with, served inShow MoreRelatedObesity Of Special Needs Children1302 Words   |  6 PagesObesity in Special Needs Children Childhood obesity in children with special needs is higher than in children who do not have special needs. 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How Can Burberry Win More Market in China free essay sample

From its founding in 1856, Burberry has become the leading British luxury brand globally. Spartak Thomas Burberry, founder of the typical British temperament is the classic British brand Burberry style of the cornerstone. Products originally made famous called Gabardine the wind is a raincoat, this coat is up to the royal family, down to the white-collar staff a little boutique. In addition to traditional clothing, the response to the era of diverse, Burberry will also be extended to other areas of antenna design, and classical elements into which the introduction of Burberry related products, so that the traditional British noble personality and lifestyle continue to extend them to obtain new life. In the last half of the fiscal year, sales in China increased by 25%. Burberry chief executive Angela La Lorenz (Angela Ahrendts) said: The climate here is outline, gift culture, youth groups, and significant customer base of men are very different elements for our products. We will write a custom essay sample on How Can Burberry Win More Market in China or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Burberry in the next 6 months in China at the beginning of five new stores, accounting for half of the fiscal year plan to half the number of new shop. According to the research, in 2007, Burberry in Asia is still a small part of its income. However in 2011, things changed dramatically. Asia suddenly became its second large consumption area in the world. Our group is very interested in these questions: expand their market in China? 2. Why did China become Burberry’s biggest market in Asia? And by discovering these questions, we finally want to solve: How can Burberry beat other famous luxury brands and win more Chinese market?